Original title
The Call Centre
Released
6/4/2013
Origin country
GB
Genre
Documentary
Production companies
BBC
Status
Ended
Number of seasons
2
Number of episodes
11
Fly-on-the wall documentary series following the ups and downs of Swansea call centre CEO Nev Wilshire and his staff of extraordinary characters.
At Swansea's third-largest call centre, Nev Wilshere and his staff are in festive mood.
Fly-on-the-wall documentary following staff in the third largest call centre in Swansea.
Nev finds admin assistant Kayleigh a new boyfriend and tea-lady Hayley gets a gift.
Nev needs to find a sales agent to represent the call centre in a nationwide competition.
Nev finds an unorthodox solution for dealing with top sellers Chickenhead and Griff.
The centre's most lucrative contract is ending and it's down to Nev to find a replacement.
CEO Nev hits the road to find a replacement contract for the call centre.
Nev is back as the maverick boss in charge of the third largest call centre in Swansea.
Commercial director Phil Wilshire has an idea to lift spirits and put him on the map.
Hoping to improve his health and that of his sedentary staff, Nev launches a 'fat club'.
Nev's enforcer Thorpey is forced to come out about a secret relationship at work.
Nev invites his staff to submit ideas to improve the company.
When Nev encourages his employees to pen a few lines of verse, birthday girl Hayley hopes her tea lady rap will make her the Dylan Thomas of the call centre. Lothario Chickenhead finally settles down. And has call centre veteran Griff made his last call for Nev?
Phil and Twe are left in charge when Nev goes on holiday to Hawaii, and the pair decide to try out a new sales tactic. Elsewhere, Jenny finds it difficult to get back into the swing of things after a break in Bulgaria, and Hayley lands herself in trouble after making a big announcement. Last in the series
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