The customer is always right is the exception rather than the rule.
Original title
Customer Wars
Released
11/15/2022
Origin country
US
Genre
Documentary, Reality
Production companies
Jukin Media
Status
Returning series
Number of seasons
6
Number of episodes
82
With supply chain shortages, prices skyrocketing and more shoplifting than ever before, positive customer relations are nearly impossible. “Customer Wars” spotlights the conflicts that arise when disgruntled and irrational customers come face-to-face with the employees doing their best to take care of their needs. From fiery exchanges at the fast-food drive thru to loss-prevention brawls, this series proves once and for all that “The customer is always right” is the exception rather than the rule.
Special Episodes including Top 10 Countdowns.
Customer satisfaction isn't always guaranteed in this top ten episode of Customer Wars, especially if there are fists involved.
Spotlighting the conflicts that arise when disgruntled and irrational customers come face to face with the employees doing their best to take care of their needs.
In this top ten special of Customer Wars, irate patrons received poor service and they're not afraid to shout about it.
On this top ten special of Customer Wars, patience is a virtue. And it's something all these customers are running out of.
Patrons take hangry to a whole new level in a special look back featuring the top ten most memorable food related incidents of Customer Wars.
Sometimes you have to take matters into your own hands, and on this top ten countdown special, these busybody customers do just that.
You can't always get what you want, and in this top ten year-end special, these customers aren't happy about it.
See what happens when employees get fed up and totally snap in this top ten special of Customer Wars.
On this top ten countdown special, patrons cause a scene and are shown the door in dramatic fashion.
Calling 9-1-1 is just the beginning of the drama that goes down on this top ten special of Customer Wars.
Customer service has a different definition in this top ten special. See what happens when package deliveries don't go as expected, and how these delivery drivers and customers decide to handle the obstacles they're faced with.
Taking mass transit can be risky, and occasionally downright dangerous on this top ten episode of Customer Wars.
A woman vandalizes a New Jersey convenience store by randomly sweeping items off the shelves; a rideshare driver in Florida is pushed to the brink by a rude and unsanitary rider.
Customers brawl over an all you can eat crab legs buffet in Queens, NY. Trash talking between two groups of diners at a pancake house in Texas comes to blows. A man infuriates other customers when he cuts the long line at a coffee shop drive thru in Florida. A package delivery person attacks a woman who questions her methods.
A man in Florida attacks a fast food cashier apparently over a lack of available straws. A grounded passenger in Texas gets a serious comeuppance after slapping an airline employee. A man in a grocery store beats the manager with sausage allegedly for not allowing him to purchase beer. Two customers at a crowded North Carolina gas station get into an all-out brawl when one tries to cut in front of the other. A convenience store clerk in California must deal with an aggressive, hairy, 500 pound intruder seeking candy bars.
Supermarket loss prevention officers try to wrangle an accused teenage shoplifter. The owner of a watch shop fights off two masked robbers. A woman attempting to buy alcohol at a pharmacy refuses to show her identification. Two phone store employees in Virginia deal with a violent customer attempting to force his way into the store.
A delivery driver falls through a plate glass window at a New York pizza parlor; a concert goer in Toronto is accused of throwing a glass container at the stage; a robbery attempt in Texas is thwarted by quick thinking employees.
One customer's kind gesture sparks an all-out brawl in a Florida convenience store; cops are called after shoppers duke it out over toilet paper; a retired police officer in California blocks an alleged shoplifter from leaving the parking lot.
In a Michigan grocery store, a woman frustrated with the deli counter wait-time displays her derrière; fists fly at a luxury resort in Rio when one couple doesn't get their way; on a plane in Miami, a woman hits her husband with a laptop.
A shoplifter takes on a security guard in Oregon; a brawl breaks out in a parking lot in Illinois as thousands of concert goers try to leave at once; an emergency room doctor's horrific bedside manner is caught on camera in California.
A woman in Idaho tries to steal a chainsaw by stuffing it in her pants; disgusted customers watch a woman eat directly from the serving ladle at restaurant buffet; a teenager struggles to outrun security in California.
A customer fights a raging fire in a New Jersey superstore. A mother in Massachusetts calls 911 on her son's barber. Late-night brawlers in Maryland end up crashing through a store's window. A teen mother leaves her newborn baby with a customer at a New Jersey restaurant. In California, an elderly store owner fights back when his store is held up. A broken ride at a fair in Turkey sends a group of children hurtling through the air.
At a fast food restaurant in Florida, a customer acts out after claiming to witness unclean behavior from an employee; a jewelry shop owner wrestles with a robber wielding a large knife; an angry customer pulls out a gun at a Utah drive-thru.
A man accused of cutting in line at a drive-thru has to contend with an angry local; a brawl breaks out at a baseball game in Philadelphia when a sports fan is blocked from leaving his row; a CEO in Arizona makes racist remarks to his driver.
An Ohio customer fights fast food employees, apparently over a customized drink; a Scottish man has trouble ordering at an Alabama drive-thru; at a New York diner, a server tells off a customer.
In Florida, a couple is booted from a flight after allegedly refusing to follow instructions; a young girl in California finds herself stuck in a gumball machine; a hatchet-wielding customer terrifies customers in a New York City restaurant.
At a fast food restaurant in South Carolina, a man stands up to a customer and things become physical; when two rowdy spring breakers cause some trouble at a beach in Florida, a lone officer arrives and takes immediate control of the situation.
A stubborn moviegoer refuses to give up his seat, causing employees to stop the movie and intervene; a woman throws a tantrum after being ordered off a flight for not complying with the airline's pet policy.
A plate shatters on a woman's face during a brawl over restaurant seating; a man wreaks havoc in a video game store over their return policy; a delivery driver falls into a 13-foot septic hole while attempting to deliver a package.
A customer causes chaos with a fire extinguisher; a man renting out his luxury car for the day finds it at a body shop; a bar patron keeps his cool in the face of an armed robber; a supermarket customer starts arguing with the staff.
A Los Angeles woman confronts a nail technician over an alleged lazy manicure; a violent brawl erupts over a closed-off seating section at a restaurant chain in Texas; a man attacks a rideshare driver in Laveen, Ariz.
An irate resident in Omaha, Neb., intentionally strides through freshly poured cement; in Miami, Fla., a disruptive passenger who refuses to switch seats on a commercial flight causes turbulence even before takeoff.
A woman demands a refund, allegedly after hearing Spanish at her local pizzeria; a donut shop customer hurls a pot of coffee at an employee during an argument over her order; a brawl breaks out among a group of tourists at a fast food restaurant.
A brawl erupts in a restaurant between employees and a customer; a car rental agent deals with a difficult customer; a delivery driver's car is stolen; a pro wrestler and a spectator come to blows; a utility worker is confronted by a property owner.
Passengers try to vote a disruptive woman off a plane; a brawl breaks out after someone allegedly cuts the line; a woman's finger gets stuck in a cart; a customer risks his life to stop an armed robber; a heckler and a comic get in an argument.
In Nashville, Tenn., a dissatisfied restaurant patron tests the tolerance of her fellow diners; a tech-savvy New Yorker sends his robot to fetch fish food, delighting a pet store employee.
In Brookhaven, Penn., a pizza delivery man helps police apprehend a suspect; in Philadelphia, a gas station customer rudely wakes up a napping cashier; a store clerk in Los Angeles risks her life to fight off a would-be robber.
In Swampscott, Mass; a woman and a contractor face off over noisy construction in her neighborhood; after reportedly being told it's too early to order a chicken product a woman attacks the employees through a drive-thru window.
In Fort Lauderdale, Florida, tempers flare during a flight's deboarding process as an impulsive passenger attempts to force his way down the aisle. In Cherry Hill, New Jersey, a mall-goer's unique outlook on life stuns the man interviewing him. In Everett, Washington, three men attempting to rob a cannabis shop are met with an extremely effective deterrent. In England, a mother-daughter duo is shocked by their extreme eyebrow treatments. Tensions reach a boiling point in a San Francisco, California restaurant when a dissatisfied customer hurls a bottle of hand sanitizer toward a mother and child. A 25-person brawl erupts at a superstore in St. Louis, Missouri. A drive thru customer in Elkhart, Indiana, gets a huge surprise in his takeout bag.
In Las Vegas, a rideshare driver and passenger get into a heated altercation over an alleged door slam. In Akron, Ohio, a cashier lifts her shirt and flashes a customer mid-argument. A young lady in England throws a milkshake at a car she was just paid to wash. A woman falls through the ceiling of a convenience store in Canada. In Houston, Texas, a woman stands in a sports stadium parking space in an attempt to reserve her spot. In Knoxville, Tennessee, a passenger attempts to rob a Taxi driver at gunpoint. At a superstore in Alabama, a pregnant woman shopping with her husband shocks him with a special request.
In Orlando, FL, a passenger makes a scene in the aisle after being asked to leave the plane; a pickup truck at a drive thru window suddenly becomes engulfed by flames.
In Oakland, California, a disagreement between two employees culminates in a dramatic tug of war with one employee's hair; at a Texas airport, a passenger goes on a tirade after being denied boarding.
A fight breaks out at a restaurant in Miami, Fla., after employees throw cups at an allegedly disruptive customer; a man is accused of stealing the items he just purchased in a home goods store because he didn't take a receipt.
In Norman, Oklahoma, a delivery driver goes all out in an attempt to find a customer's missing package; in Rye, N.Y., amusement park goers find themselves stuck on a malfunctioning ride that's spinning in reverse.
On a flight bound for Austin, TX, a passenger goes on a foul-mouthed tirade after being asked to watch his language. An apparently armed man strikes out at a nail salon in Georgia. An Alaskan woman visiting Brooklyn, NY rids a local bar of a large pest. A complaining customer in a California tire shop exasperates other customers, leading to a physical altercation. A missed stop on a city bus leads to a violent altercation between the bus driver and an older passenger.
A hungry customer at a Florida restaurant draws the ire of other customers; Police confront a young man with a gun inside a Wisconsin Convenience store; purported seating kerfuffle escalates to an all out brawl.
In Philadelphia, a disruptive passenger is removed from an airplane; a fight breaks out at a local bar in Hill City, S.D.; football fans heading to a match in West Sussex, England race against the clock to receive a beer delivery.
In Baltimore, a verbal argument between two groups of diners escalates when a man throws a drink in a woman's face; at a nail salon in Akron, Ohio, a complaining customer gets in a heated back and forth with a social media influencer.
In Parma, Ohio, a dissatisfied customer at a fast food restaurant throws her food at an employee; in the Bronx, N.Y., a rideshare passenger goes on a tirade apparently after learning that she can't charge her phone.
A customer calls the police over a dryer dispute; a fast-food customer demanding a refund slaps an employee; an alligator wrestling show takes a terrifying turn; a dispute erupts when a man believes a woman is wrongfully parked in a handicap spot.
In a drug store in Malibu, an employee confronts a man about his service dog's behavior; police in Florida report to a big-box store and detain a woman who employees claim scanned numerous items at self-checkout and then left without paying.
Two passengers deal with flight delays in very different ways; in Groves, Texas, a carnival worker dangles from a ride 30 feet in the air while trying to keep a young rider safe; a good delivery worker in Ohio gives a customer a piece of his mind.
A woman takes issue with a mouse and spots in a restaurant; a suspected shoplifter goes to great lengths to avoid arrest;a fair ride goes terribly wrong; an argument over cold french fries turns physical.
In New York City, a bike on the subway starts a brawl; on a plane taxiing in Philadelphia, a desperate passenger threatens to relieve herself in the aisle; a festival ride in Traverse City, Mich., appears to malfunction.
In Seattle, a restaurant owner confronts a woman accused of trying to leave without paying her tab; a rideshare driver in Washington D.C. remains very cool under extreme pressure; in Hawaii, a self-proclaimed Shopping Cart Narc runs for cover.
In Albuquerque, N.M., a passenger's behaviour causes the crew to divert a flight; a downhill chase ensues in Park City, Utah, after a skier is called out for his rude behaviour on the slopes.
A bus driver on the job in Las Vegas speaks his mind; in Atlanta, an altercation during the breakfast rush at a drive-thru escalates to a dangerous point; a zoo visitor in Indonesia gets up close and personal with an Orangutan.
At a pawn shop in Maine, two men reach an unlikely agreement about an allegedly ill gotten bicycle; in Florida, a drive-thru worker takes issue with a customer's allegedly noisy child; in Franklin, N.C., an animal clinic's day turns disastrous.
A heated argument breaks out on a mid-air flight to Los Angeles. In Wisconsin, an alleged shoplifter leads police on a wild chase. At a sandwich shop in California, a woman takes drastic measures after reportedly being denied a refund. On the slopes in Austria, a struggling snowboarder takes down a slew of other skiers. Two friends find a clever workaround for the 'no pedestrians at the drive-thru' rule.
Parents in Florence, Ky., find an unexpected and unpleasant surprise in their child's chicken nuggets; an overbooked flight in Chicago leads to the forced removal of an unwilling passenger.
In Delaware, a restaurant customer takes issue with the proximity of a man's service dog; in Minnesota, a customer loses control of his vehicle at a car wash; disappointment with a meal prize leads to blows in Nova Scotia.
In Bakersfield, Calif., a pair of heroic contractors helps a homeowner recover a bike taken from her yard; an angry customer in Bay Shore, Long Island blames a fast food restaurant for a fire in his microwave.
In Augusta, Ga., disaster unfolds as a truck attempts to purchase food at a drive thru; at a Dallas airport, a passenger's rudeness sparks a chaotic brawl among travelers; in Melbourne, Australia, a rideshare driver gets a very pleasant surprise.
In Coram, N.Y., a homeowner confronts a handyman over his allegedly unsatisfactory work; in Oakland, Calif., a heated argument between two women on a train spins out of control; an alligator handler's routine in the Everglades goes very wrong.
In Texas, an angry cell phone customer wreaks havoc in a store with a metal stool. A mistaken assumption creates an awkward situation for a food delivery worker in Maryland. In Florida, two telecommunication workers are confronted by an irate, and armed, resident. A demonstration at an Arkansas science museum goes very wrong. In Canada, a thrown snowball leads to a scuffle on the slopes. In Illinois, a package delivery worker refuses to let an icy driveway get in his way.
At an Atlanta Airport, a woman berates airline staff after apparently being removed from her flight. In Covington, Georgia, a delivery driver rushing to drop off a package makes a big mistake. A young boy dangles precariously from a chairlift at a Nevada ski resort as a group of skiers below attempt a rescue. At a coffee shop drive-thru in England, a woman convinces her boyfriend to order from a secret menu that doesn't exist. In Fort Worth, Texas, an attempted credit union robbery spirals dangerously out of control.
In Kansas City, Mo., a convenience store clerk and a customer get into a heated and prolonged confrontation; in North Carolina, two sibling whitewater rafting guides physically right each other on a raft as it makes it's way down a river.
In Lebanon, Ore., a pay-it-forward chain at a coffee shop drive-thru gets derailed when a customer is accused of cutting the line;
An employee of a Minnesota big box store confronts a customer about her receipt; an argument on a public bus in Houston takes a shocking turn when shots are fired.
Two customers confront store employees about their meal at a sandwich shop; A man pays a serious price after trying to snatch a bus passenger's bag; A drugstore customer uses the store's milk to find relief after getting pepper sprayed.
At a big box store in Encino, California, a customer fumes as an item she purchased is no longer in her shopping bag. In Saugus, Massachusetts, a man relaxing in the jacuzzi is shocked when he finds the gym has closed and he is now locked inside. At a Columbus, Mississippi hotel, an employee and a family attempting to check in argue over room availability. In Culcheth, England, a car barrels through a restaurant window, nearly missing a group of unsuspecting diners. In a parking lot in Lincoln, Nebraska, a man driving a skid loader results in a tense standoff with police.
Tempers flare when a Los Angeles drive thru's cashless payment system goes down. In South Africa, a tour bus full of tourists take cover from an aggressive elephant. A woman in Indiana tells her father she wants to apply for one of the world's most dangerous jobs. A tornado rips through a car dealership in Trevose, Pennsylvania, with devastating consequences. A hot air balloon causes chaos when it crash lands at an outdoor festival in Missouri.
At a Dallas airport, confusion over seating on a plane ends with police intervention; a dispute over boat parking in Montgomery, Ala., leads to a huge brawl on the docks; a rideshare passenger in Chicago takes issue with a driver's dashcam.
Spotlighting the conflicts that arise when disgruntled and irrational customers come face to face with the employees doing their best to take care of their needs.
At a fast food drive thru in Iowa, a customer's tone when trying to retrieve his debit card leads to a tense conflict with employees.
At a diner in Breaux Bridge, Louisiana, a canceled order leads to a confrontation between two customers and an employee. Two hammer-wielding robbers break into a London antique shop, in a brutal smash and grab robbery. In Ormond Beach, Florida, a homeowner and postal worker get into a screaming match over the scanning of a package. At a sandwich shop in Bowling Green, Kentucky, a young man brawls with employees and customers alike. In East Hartford, Connecticut, two barbers jump into action when they see a little girl running toward a busy intersection.
On a runway in Los Angeles, California, travelers get annoyed at a passenger who appears to be disruptive.
On a bus in Maryland, a heated argument between two passengers escalates to a dangerous breaking point.
At a convenience store in Reno, Nevada, a shift change between two employees escalates into a heated argument.
In a parking lot in Pascagoula, Mississippi, a customer in a wheelchair confronts another who he believes is blocking access to his wheelchair ramp.
Tensions rise at a pet grooming business in Miami; mounted police pursues a suspect shoplifter.
A customer's demand for a refund spirals into a heated back and forth with employees.
A commuter must contend with another passenger's feet on her seat.
Spotlighting the conflicts that arise between irrational customers and the employees helping them.
An employee faces off with a customer over some apparent confusion about the cost of a repair.
A customer attempts to return a card without a receipt; a fight between two women turns physical.
A lifestyle vlogger's filming of her visit to a nail salon sparks a confrontation with employees; a flight cancellation leads to a heated exchange between two passengers and airport security; a group of tourists meet a moody elephant.
A resort guest's confrontation with a group of performers escalates into an explosive altercation; chaos ensues when two alleged shoplifters are locked inside by a security guard; three friends bickering turns physical.
A delivery driver must contend with a customer dissatisfied with how his package was delivered.
At a gym in Nebraska, a professional trainer's workout session is disrupted by unwanted advice; at a fast food restaurant in Kentucky, a disagreement between a customer and employees results in a chaotic altercation.
At a rodeo, in Sisters, Oregon, chaos erupts as a 1,400-pound bull breaks free, sending fans scrambling; in Carbondale, Illinois, an employee vents about a tense confrontation with an allegedly rude customer.
At a movie theater in Vero Beach, Florida, the alleged disruptive behavior of two women escalates when the police arrive; on a packed train in New York, New York, a back and forth between passengers turns physical.
At a resort, a man's alleged remarks lead to a violent altercation with other vacationers.
Outside a superstore in Kent, Washington, a shoplifting suspect is confronted by police.
In Toronto, Canada, confusion over handicapped accessibility on a streetcar causes tempers to flare. In Charlotte, North Carolina, an amateur fashion show devolves into an all-out brawl. A plane is forced to make an emergency landing in Albuquerque, New Mexico, after passengers receive frightening messages on their phones. In Green Valley, Arizona, a contracted delivery driver becomes locked in an ugly exchange with a resident from a gated community. At a fast-food restaurant in Stone Mountain, Georgia, an early morning employee is confronted by an apparently armed man.
In Florida, a dress-shop employee suspected of taking money from the cash drawer is confronted by police. In a Charlotte fast-food restaurant, employees attempt to remove two argumentative customers from the premises. At a hair salon in Texas, a woman gets an unpleasant surprise when having her hair washed. In a New Jersey gas station coffee shop, an alleged parking lot mishap turns violent. In England, a delivery cyclist pursues a man who he believes took his $2,700 bike.
In Allen, Texas, a parking lot dispute turns into a bizarre tirade of passive-aggressive insults. At a luxury hotel in West Palm Beach, Florida, an unruly guest clashes with staff and police. A Dallas rideshare driver picks up a passenger and has a stunning realization. In Loma Linda, California, a fast food restaurant is thrown into chaos when a customer intervenes in an argument between employees and a man who's unhappy with the service.
On a bus in Los Angeles, California, tensions rise over a woman's refusal to give up her seat to accommodate a passenger using a wheelchair. In West Palm Beach, Florida, a woman fails to comply with police attempting to remove her from a restaurant's premises. A vendor attempting to collect her supplies after an event in Texas faces resistance from the venue's owner. In Chatworth, Illinois, high winds causes a hot air balloon launch to take a disastrous turn. At an airport in Santiago, Chile, a man who was allegedly sold a counterfeit ticket unleashes a spree of destruction at the check-in counter.
At a restaurant in Washington, a customer who's upset over a pick-up order begins directing her anger at the staff, prompting a nearby diner to intervene; in New York City, a ride-share driver is attacked by one of his passengers.
In Orem, Utah, tempers flare when a neighbor lashes out at a construction crew for playing music while they work; in Hollywood, Fla., a shoplifting suspect flees from police, leading to a dramatic on-foot chase.
A Texas woman exchanges words with the manager of a fast food chain after she claims to find something she shouldn't in her mac and cheese; a sheriff struggles to arrest a drunk patron at a comedy club.
On a New Jersey train, a rider refuses to move their bag, angering other passengers; at a Florida airport, police are called to handle a disruptive passenger; across the country, delivery drivers are confronted by customers' dogs, with mixed results.
At a California bar, a disagreement over how a customer responds to a server quickly escalates. In a New York rideshare, a passenger's interaction with the driver causes the trip to come to a sudden end. Police respond to a Sarasota hotel to help remove a man from the hot tub. In a cell phone shop in Brazil, a disagreement over an allegedly broken phone results in the customer wreaking havoc. In Florida, a FedEx driver prevents a package from being taken. In a Tennessee hotel parking lot, two hotel guests contend with the unwanted advances of a hungry visitor.
At LAX, a woman speaks disrespectfully to a man and his family, prompting him to confront her. A customer and a restaurant manager get into a heated argument over the restaurant's payment policy. A car dealership in Georgia enlists the police to help sort out an unusual situation with the purchase of a new car. A rideshare passenger in Brazil asks if he can pay for his trip later, igniting a back-and-forth that leads to a physical altercation.
In New York City, a passenger calls the police on a rideshare driver after he refuses to play music and outside a supermarket in Oregon, a bumper sticker on a customer’s car causes some friction with another customer.
In Utah, a snowboarder accidentally finds big trouble when he takes a shortcut off a trail and a couple at a Tampa airport is denied boarding after allegedly causing a disturbance at the gate.
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